Organizational citizenship behaviors are characterized by which individual traits?

Organizational citizenship behaviors (OCBs) are voluntary behaviors that employees engage in that are not part of their formal job requirements but contribute to the overall functioning and effectiveness of the organization. The selection of individual traits that define these behaviors is crucial in understanding how they enhance workplace dynamics and productivity.

The traits of conscientiousness, courtesy, and altruism are significant in this context. Conscientiousness refers to an individual's tendency to be organized, responsible, and hardworking, which leads to reliable and dependable behaviors that benefit colleagues and the organization. Courtesy involves treating others with respect and consideration, fostering a positive work environment and facilitating cooperation among team members. Lastly, altruism pertains to the selfless concern for the well-being of others, motivating individuals to offer assistance and support to their colleagues without expecting anything in return.

These traits collectively promote a culture where employees are willing to go above and beyond their basic job descriptions, leading to enhanced teamwork, collaboration, and morale within the workplace. Therefore, this combination of conscientiousness, courtesy, and altruism is instrumental in defining organizational citizenship behaviors, making it the correct answer.